FAQ
Clear answers for choosing, ordering and caring for your BIBI activewear.
Products & fit
How do I choose my size?
Start with the size chart shown on the specific product page. BIBI works with different production partners, so measurements can vary between styles. Compare your body measurements with that product's chart and read the fit notes before ordering.
Are all products made by BIBI?
BIBI is an independent curated activewear store. Products are sourced through third-party production and fulfilment partners. We do not describe the current range as in-house manufactured.
Will colors look exactly the same on my screen?
We aim to show products accurately, but screen settings and lighting can shift color slightly. Product-page images and written color names should be considered together.
Orders & delivery
When will my order arrive?
The most relevant processing and delivery estimate is shown on the product page or during checkout when available. Multi-item orders can arrive separately when products are fulfilled by different partners.
Can I change or cancel an order?
Contact us as soon as possible. Once fulfilment has started, a change or cancellation may no longer be possible.
What if an item arrives damaged or incorrect?
Contact BIBI before wearing, washing or repairing the item. Include your order number and clear photos of the item, packaging and label so we can review the issue with the fulfilment partner.
Returns & care
How do I request a return?
Contact us before sending anything back. We will confirm eligibility and provide the correct return instructions for your order. Do not return an item to the address printed on the parcel unless BIBI support confirms it.
How should I care for activewear?
Follow the garment label first. As a general habit, wash cool with similar colors, avoid fabric softener on performance fabrics, and air dry where possible.