Delivery & Returns
BIBI is an online, partner-fulfilled activewear store. This page explains the process without promising one universal delivery time or return address for every product.
Before you order
- Review the product page for available processing, delivery, composition and size information.
- The checkout destination determines whether an item can be shipped to you and what shipping options are available.
- Orders containing several products may be sent in separate parcels.
Delivery
Processing and transit
Delivery estimates are estimates, not guarantees. They can change because of carrier delays, customs, weather, high-volume periods or partner processing. Tracking is shared when the fulfilment partner and carrier make it available.
International orders
BIBI is launching with the United States as its first focus market. Availability outside the US is determined at checkout. Import duties, taxes or brokerage charges may apply depending on destination and are the customer's responsibility unless checkout explicitly states otherwise.
Address accuracy
Check your address before paying. If you notice an error, contact us immediately. We cannot guarantee an address can be changed after fulfilment begins.
Returns
Start every return by contacting BIBI. Return eligibility depends on the item, its condition, hygiene requirements, any final-sale notice and the policy applicable to the order. Items should remain unworn, unwashed and with original tags and hygiene protection where supplied.
Never send a return to the address printed on the parcel unless BIBI support has confirmed that address in writing.
Damaged, defective or incorrect items
Contact us promptly with your order number and clear photos before wearing, washing or arranging a repair. We will review the evidence and give the next step.
Refund timing
Approved refunds are submitted to the original payment method after the return or claim is reviewed. Your bank or payment provider controls the time needed for the credit to appear.